At Solys Razor, we are pleased to offer FREE Standard Shipping on all orders. Every package is carefully inspected, packed, and shipped directly to your door.
Can I track my order?
Yes! Every order includes end-to-end tracking. Once your order has been dispatched from our fulfillment center, you will automatically receive a shipping confirmation email containing your tracking number and link.
Note: Please allow up to 48 hours for your tracking status to update on the carrier’s system after receiving your shipping confirmation.
You can track your order directly on our Order Tracking Page.
Will I have to pay taxes and duties?
Depending on your delivery location, international shipments may be subject to local customs fees, import duties, or taxes upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the customer. Please check with your local customs office for more information.
What if my item arrives damaged, is lost, or is stolen?
We take great pride in quality control and inspect every item before it leaves our warehouse.
- Lost or Damaged in Transit: Once your order has been handed over to the carrier, Solys Razor is not directly liable for carrier delays, loss in transit, or physical damage caused by carrier handling. If your package arrives damaged or appears lost, please contact the shipping carrier directly to file a claim. You can also notify us at [email protected]—our support team is always happy to assist you in working with the carrier.
- Stolen Packages & Address Errors: Solys Razor is not responsible for packages stolen after confirmed carrier delivery, or for failed deliveries resulting from incorrect shipping addresses entered at checkout. Please carefully review your delivery details before placing your order.
Need Further Assistance?
If you have any questions regarding your shipment, reach out to our team at [email protected]. We are always here to help!