Refund and Returns Policy

At Solys Razor, we want you to be completely confident in your purchase. We offer a 60-Day Guarantee starting from the date your order is delivered.

1. Returns & Eligibility

To be eligible for a return under our 60-day policy:

  • Your return request must be submitted within 60 days of receiving your item.
  • The item must be returned in its original packaging with all included accessories (charging cable, shaver head, cleaning brush).
  • Satisfactory proof of purchase (order confirmation email or order number) must be provided.

Non-Returnable Items:

  • Gift cards
  • Final-sale promotional items or clearance bundles

2. Order Cancellations

We process and dispatch orders quickly to ensure fast delivery.

  • Cancellation Window: Order cancellations are only accepted within 60 minutes of order placement.
  • How to Cancel: If you need to cancel, please email us immediately at [email protected] with your order number. Once an order enters our fulfillment processing, it can no longer be canceled and must be handled as a standard return upon arrival.

3. Exchanges & Damaged Items

We strictly inspect every product before dispatch, but we will gladly replace any item affected by manufacturing defects or shipping damage.

  • Defective or Damaged Products: Email [email protected] with your order number and clear photo or video proof of the functional defect or damage.
  • Once verified, our team will dispatch a brand-new replacement item at no additional cost to you.

4. How to Initiate a Return

  1. Contact our support team at [email protected] within 60 days of delivery.
  2. Include your order number and brief details regarding your return.
  3. Our customer care team will review your request and provide you with step-by-step return instructions and the return warehouse address.

Note: Returns sent back without prior authorization from our support team will not be accepted.

5. Refund Processing

  • Inspection & Notification: Once your return package is received and inspected by our warehouse, we will send you an email confirmation confirming receipt and refund approval status.
  • Payout: Upon approval, your refund will be automatically processed back to your original payment method within 5 to 10 business days (depending on your bank or card issuer).

Late or Missing Refunds: If you have received confirmation of a refund but do not see the funds after 10 business days:

  1. Re-check your bank or credit card transaction history.
  2. Contact your credit card issuer or bank—processing times can vary between financial institutions before funds officially post.
  3. If you have completed these steps and still have not received your refund, please contact us at [email protected].

6. Return Shipping Guidelines

  • Customers are responsible for covering return shipping fees. Shipping costs are non-refundable.
  • If a refund is issued, original shipping costs (if any) will be deducted from your refund total.
  • Trackable Shipping: For items valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. Solys Razor cannot guarantee receipt of untracked returned packages.